FAQ

🎁 Playfulpick – Frequently Asked Questions (FAQ)

Welcome to Playfulpick! ✨
We’re here to help you enjoy a smooth and joyful shopping experience. Below you’ll find answers to the most common questions about our products, orders, and shipping.

🕒 When will I receive my order?

Each order is made especially for you! 💛
We usually take 3–7 business days to process and fulfill your order before shipping.

Once your order ships, you’ll receive an email with a tracking link so you can follow its journey. 🌍

📦 Where does my order ship from?

We partner with Printful, a trusted global print-on-demand company with facilities around the world.
Your order will be printed and shipped from the location that can fulfill it most efficiently.

📭 My order hasn’t arrived yet — what should I do?

Before reaching out, please:

  1. Check your shipping confirmation email to make sure your address is correct.

  2. Contact your local post office — sometimes packages are held there.

  3. Check with your neighbors, in case the courier left it nearby.

If everything seems correct but you still haven’t received your order, please contact us at
📧 support@playfulpick.com
and include your order number so we can help you as quickly as possible.

🎨 How are Playfulpick products made?

Every item is made on demand — printed and packaged only when you order.
We work with professional printing partners who use high-quality materials and ethical production methods to ensure every product brings you joy. 🌈

🔍 How can I track my order?

Once your order is shipped, you’ll automatically receive a tracking email.
You can click the link to see live updates on your package’s journey.
If you didn’t receive the email, please check your spam folder or contact us at support@playfulpick.com.

💔 What if my order arrives damaged or incorrect?

We’re so sorry if that happens! 😢
Please send an email to support@playfulpick.com within 7 days of receiving your order.
Include:

  • Photos of the damaged or incorrect item

  • Your order number

  • Any relevant details

We’ll review the issue and provide a replacement or refund if applicable.
Printful covers any errors on our part at no cost to you.

🔄 Do you accept returns or exchanges?

We do not offer returns or exchanges for reasons such as a change of mind, incorrect size, or buyer’s remorse.
However, if your order arrives defective, damaged, or incorrect, please reach out to us and we’ll make it right.

💵 Do you offer refunds?

Refunds are only available if you receive a wrong or damaged item.
If this applies to you, email support@playfulpick.com with photos of the issue, and we’ll assist you as soon as possible. 💬

📧 How can I contact Playfulpick?

We’re always happy to help! 🥰
You can reach us anytime through:

Our team will get back to you within 1–3 business days.

💬 Anything else I should know?

Because our products are made on demand, this approach helps us reduce waste and support sustainable production 🌿.
Thank you for choosing Playfulpick — your happiness is our inspiration! 💖